Refund Policy

A legal disclaimer

Last Updated: 17 February 2026

This Refund Policy applies to all purchases made through the website of Wateriia Enterprises Private Limited, a legally registered company located in Kathmandu, Nepal.

By purchasing from us, you agree to the terms outlined below.

1. Eligibility for Refunds

You may be eligible for a refund if:

The product received is damaged or defective
The wrong item was delivered
The product is significantly different from its description
The service purchased was not delivered as agreed

To qualify, you must notify us within 7 days of receiving the product or service.

2. Non-Refundable Items

Refunds may not be provided for:

Products damaged due to misuse or improper handling
Items returned without original packaging (if applicable)
Digital products or downloadable content (once accessed or downloaded)
Services that have already been fully rendered
Clearance or final sale items (if stated)

Wateriia Enterprises Private Limited reserves the right to refuse refunds that do not meet our policy conditions.

3. Refund Process

To request a refund:

Contact us with your order details.
Provide proof of purchase.
Submit photos or supporting evidence if the product is damaged or incorrect.

We may inspect returned products before approving a refund.

4. Return Shipping

Customers may be responsible for return shipping costs unless the error was on our part.
Shipping fees are generally non-refundable unless the return is due to our mistake.

5. Refund Method & Timeline

Approved refunds will be processed using the original payment method where possible.
Refund processing may take 7–14 business days, depending on the payment provider or bank.
For Cash on Delivery (if applicable), refunds may be issued via bank transfer or another agreed method.

6. Order Cancellation

Orders may be canceled:

Before dispatch for a full refund
After dispatch only if returned unopened and unused

Cancellation requests must be made as soon as possible.

7. Limitation

Wateriia Enterprises Private Limited reserves the right to:

Modify or update this Refund Policy at any time
Deny refund requests that do not comply with this policy

8. Governing Law

This Refund Policy shall be governed by the laws of Nepal. Any disputes shall be subject to the jurisdiction of the courts of Nepal.

9. Contact Information

For refund requests or questions, please contact:

Wateriia Enterprises Private Limited
Kathmandu, Nepal