Shipping Policy

A legal disclaimer

This Shipping and Delivery Policy applies to all orders placed through the website of Wateriia Enterprises Private Limited, a legally registered company located in Kathmandu, Nepal.

Last Updated: 17 February 2026

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days, unless otherwise stated.
Orders placed on weekends or public holidays in Nepal will be processed on the next working day.

Wateriia Enterprises Private Limited reserves the right to delay processing in cases of high order volume, stock issues, or unforeseen circumstances.

2. Delivery Coverage

We currently deliver:

Within Kathmandu Valley
Across Nepal (where courier services are available)

International shipping (if applicable) may be offered based on availability and separate terms.

3. Delivery Timeframes

Estimated delivery times:

Kathmandu Valley: 1–3 business days
Outside Kathmandu Valley (within Nepal): 3–7 business days
Remote areas: Delivery times may vary depending on courier access

Delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping fees (if applicable):

May vary based on delivery location
May depend on product weight or order value
Will be displayed at checkout before payment confirmation

Wateriia Enterprises Private Limited reserves the right to modify shipping fees at any time.

5. Order Tracking

If available, tracking details will be provided via email, SMS, or through your account dashboard once the order has been dispatched.

6. Delivery Delays

We are not responsible for delays caused by:

Courier service disruptions
Weather conditions
Government restrictions
Incorrect or incomplete delivery addresses
Force majeure events

However, we will make reasonable efforts to assist customers in resolving delivery issues.

7. Failed Delivery Attempts

If delivery fails due to:

Incorrect address
Customer unavailability
Refusal to accept the order

Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

You must notify us within 48 hours of delivery.
Supporting evidence (photos or videos) may be required.

We reserve the right to investigate before issuing replacements or refunds.

9. Risk of Loss

Risk of loss and ownership of products pass to the customer upon successful delivery.

10. Contact Information

For shipping-related inquiries, please contact:

Wateriia Enterprises Private Limited
Kathmandu, Nepal